Richer Sounds, Watford

I called yesterday to arrange a replacement for my headphones, to be met with a rude, jealous and disrespectful sales assistant. He spoke to me as if I were a child (I am older than he is), and made me feel lucky he even performed his job. When I shocked him by asking additional questions, he referred to my £350 professional headphones as "cheap." I doubt he has much more than that in his bank account. Dunno what his problem was. The store manager was similar in his approach and couldn't have cared less, using similarly derogatory language. *Update* (One week later and in response to Tom Griffiths) Having sent the headphones back for replacement, I am emailed to be told that they can't be bothered to activate my warranty because I don't like their service!? They offered a refund instead. Erm, refusing to honour a warranty is illegal, however I accepted because I don't want anything more to do with them. Tom is lying; the assistant clearly referred to my headphones as 'cheap,' and what Tom refers to as 'without event,' was, as usual with these types, latently yet decidedly apathetic and disrespectful. Everything I said in the review is true. I look forward to my prompt refund. 'Foul' and 'brief' are interesting words. I wonder what people thought reading those, it's not what I'm talking about at all. Bullies.

Had an issue with a pair of speakers I bought in Chiswick when I was working there, spoke with customer services over the phone and then went into the Watford store who were aware of my issues. They set up another pair of speaks for a demo straight of the street. They dealt with my issue 110%. They were professional and polite even though this was nothing to do with them or their fault. I would highly recommend them. This is how customer service should be, they now have a customer for life.